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Knowledge Level interventions

Our Knowledge Level Interventions:

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  1. Effective training process.

  2. Effective knowledge level management system of grading & certification and performance review system.

Workflow Level Interventions

Our Workflow Level Interventions:

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  1. Implement short term projects with measurable outcomes for helping users in achieving the workflow goals in using the instruments.

Attitude Level Interventions

Our Attitude Level Interventions:

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  1. Implement short term projects with measurable outcomes for bringing about changes in their attitudes which will directly impact the output of the test results from the instruments supplied by us.

Human Resource Support

We shall work towards building the knowledge levels of the Lab Techs and their motivational levels to maximize their output of the lab in producing quality results.

What will we do ?

  • Define processes, procedures & steps

    • Overall training process.

    • Individual course structure and training SOPs

    • Certification and grading system.

    • Performance review system

  • Define documents and records​

  • Define Key Performance Indicators for customer service goals.

    • Knowledge level interventions, workflow level interventions and attitude level interventions.

  • Define Key Performance indicators for procedures & steps

  • Define Accountabilities & Responsibilities

  • Structure Performance management system

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